In a small business, theft isn’t just about missing stock or cash. It can drain profits, damage trust in the team and land you in serious legal trouble if you don’t handle it properly.
Here’s how to deal with the situation calmly and protect your business.
Most small businesses don’t have CCTV or sophisticated systems. That doesn’t mean you’re powerless. Look at what you can gather:
- Compare stock records against sales
- Check till reports for cash discrepancies
- Collect witness statements
- Save any relevant emails or messages
- Document specific instances with dates
This isn’t about “catching someone red-handed”. It’s about building a clear, factual picture before you act.
When you suspect theft, emotions run high. But acting in anger could cost you more than the theft itself. Stay professional and methodical:
- Never confront the employee publicly
- If the allegation is serious, consider suspending them on full pay while you investigate
- Arrange a formal investigation meeting and give them a chance to explain
- Follow your disciplinary policy and the ACAS Code step by step
- Keep detailed, objective notes throughout
This process protects both your business and your legal position if things escalate.
Calling the police feels like the obvious step, but it isn’t always straightforward. You should only report if:
- The theft is substantial
- There is clear evidence of deliberate theft
- The value involved is significant
And remember: involving the police does not replace your obligation to follow a fair internal process.
Small business owners often make the same errors:
- Confronting the employee in anger
- Letting gossip spread in the workplace
- Dismissing someone without investigation
- Ignoring the issue and sending the wrong message
Each of these can damage your case and increase the risk of a tribunal claim.
Your goal isn’t just to deal with the theft. It’s to protect your business from bigger problems. That means being:
- Consistent
- Evidence-based
- Fair
- Careful to document every step
If you skip these, you may face an unfair dismissal claim on top of the original theft.
Theft investigations are tricky. One wrong move can turn a serious issue into a massive headache.
Book a confidential HR consultation today. We’ll:
- Review your situation
- Guide you through each step
- Help to protect your business from potential claims